Delhi airport introduces self-baggage drop: How it works, how it will help passengers

The Delhi airport has installed 14 self-baggage drop machines at Terminal 3. The operator says these machines, which can handle up to three passengers per minute, will streamline the baggage drop-off process and reduce wait time for passengers by around 15-20 minutes

FP Explainers|Jun 26, 2023, 22:12:22 IST

The Delhi airport has introduced self-baggage drop (SBD).

The Delhi International Airport Ltd (DIAL) says this will enhance the overall experience of passengers and reduce the wait time.

DIAL, a GMR Airport Infrastructure Ltd-led consortium, operates the Indira Gandhi International (IGI) Airport in the National Capital.

Let’s take a closer look at how it works and how it will help passengers:

How it works

The Delhi airport operator has installed 14 SBD machines – 12 automated and two hybrid – at Terminal 3.

Passengers must follow a two-step process:

They must first generate their boarding pass and baggage tags at the self check-in kiosk and tag their luggage

At self-baggage drop, passengers must then scan their boarding pass, declare that their luggage is free of prohibited/ dangerous items, and load their baggage onto the designated belt

According to Indian Express, the machine will not accept baggage over the designated weight limit.

In such a case, airline staff will be on hand to provide help.

After the process is complete, the baggage will then be automatically shifted to the sorting area and loaded onto the aircraft.

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