‘It’s on us’: Microsoft Windows head Pavan Davuluri responds to backlash over ‘agentic OS’

Microsoft's Windows head Pavan Davaluri responded to intense backlash from  users over his announcement that windows is evolving into an “agentic OS,” a vision centred on integrating artificial intelligence deeply into the operating system to enable autonomous, intelligent task automation. 

The phrase means that the latest version of Windows will be heavily focused on AI tools. While the concept aims to connect devices, cloud, and AI to unlock intelligent productivity. 

Davuluri faced criticism from Windows users who expressed frustration over AI’s growing role, stability issues, and perceived departure from a reliable, user-controlled OS. 

The complaints grew so much that Davaluri was forced to turn off replies to his original post on X. Users wrote that this agentic operating system would allow AI agents to proactively curry out tasks such as managing files, sending emails, and performing background operations visible on the taskbar. The comment section was filled with negative feedback, accusing Microsoft of focusing too much on AI and cloud dependency at the expense of core functionality. 

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In response to the ongoing criticism, Davuluri emphasised that Microsoft hears the feedback and is committed to balancing innovation with reliability and control. 

He acknowledged user concerns about everyday usability, inconsistent dialogs, and the developer experience, assuring that the team is working to improve those areas. 

“The team (and I) take in a ton of feedback. We balance what we see in our product feedback systems with what we hear directly. They don’t always match, but both are important. I've read through the comments and see focus on things like reliability, performance, ease of use and more,” Davuluri wrote, replying to one comment.