Google introduces Helpouts to put people in touch with experts
Google is testing out a new product called Google Helpouts that aims to connect people who need help with those who can offer it – over video. This
After rumours circulating about Google building a video platform to buy and sell services, the company has confirmed that it is testing a product called Helpouts. The service will connect people who need help with those who can offer it over video. Helpouts, which is still in the early stages of testing, will be tied-in closely with Google+ and will work in a way similar to Google Hangouts.
Connect with experts in real-time
The support page currently lists out eight categories one can sign-up under: Home & Garden, Computers & Electronics, Health & Counseling, Nutrition & Fitness, Fashion & Beauty, Art & Music, Cooking and Education. This is all great, but what does Google stand to gain from this service? Google will let you charge by the minute, by the session or give your expertise away for free on Helpouts. The company will be taking a flat cut of 20 percent for all the payment, ranking, scheduling and connecting with customers for paid sessions.
More from News AnalysisThis is serious business for Google, it appears. If you’re only an enthusiast who knows lightly about a topic, you might want to think twice before applying. When you try to create your profile on Helpouts, Google will ask you to submit all your certificates as far as your qualifications and experience goes. If you’re offering medical expertise, rest assured Google will get third parties to check your papers out.
The feature was first spoken about after the "Breakfast with Sundar" event concluded last month. Techcrunch spoke in length about this service that could put merchants in touch with consumers. Google has a slightly different take on this and claims that Hangouts will be more like experts selling their knowledge over video.
The idea, while not completely new, seems like a novel one for Google. The company has the infrastructure of Google Hangouts backing Helpouts, and it could be a great new way of how experts interact with audiences. No official date for Helpouts has been announced yet, but Google seems to be working at a breakneck speed to gather experts under its banner already.
Intrigued by all things social, Nishtha will invariably tweet about you. When not tweeting or writing about the next viral video, you will hear her proclaiming her love to Metallica, James Hetfield, Opeth, Akerfeldt and all bands that go 'growl'. She also obsesses about ACP Pradyuman and South Park and you will always find her moving around with a book. Her focus is on all the happening stuff in the tech domain, and she won't hesitate to take a shot at some of the oddball devices that make their way to our labs.
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