New Symphony Services Soln To Help Remediate Software 'Bug' Backlog

As the industry struggles to reduce chronic software product defect backlogs, Symphony Service has announced Product Defect Remediation, a new solution designed to help software product companies reduce troublesome 'bug' backlog build-up. Partnering with Symphony Services, product engineers and client teams can quickly reduce defect backlogs that are impacting customer satisfaction, and in some cases, measurably delaying launch of the client’s products to market.

Clients also benefit by freeing up internal engineering resources to focus on strategic R&D initiatives that support the rapid introduction of new software products and features. Unchecked, the industry’s product defects problem is projected to grow as ISVs and software-enabled businesses continue to wrestle with reduced internal resources and budgets in a slow-to-recover economy.

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"Gaining control over software product defects management is an important contributor to product companies developing and launching new products into a recovering economy," stated Dr Jerry Smith, chief technology officer at Symphony Services. "Our new defect reduction solution will help clients get to revenue quicker by delivering results."

With the Symphony Services Product Defect Remediation solution, ISVs and software-enabled businesses now have a solution that effectively reduces product bug backlogs, supporting more rapid access to revenue, improved customer satisfaction, and re-allocation of internal engineering resources to the critical development of next-generation product features and functionality that customers expect.