Capgemini Extends Global Alliance With Salesforce.com

Capgemini, providers of consulting, technology and outsourcing services is expanding its alliance with enterprise cloud computing company salesforce.com. While Capgemini has been implementing Salesforce solutions since 2007, this agreement signals a go-to-market strategy to drive customer experiences in the cloud. The initiative aims at revenue growth over the next two years and aids the rising number of organisations seeking to transform their businesses into social enterprises. The partnership focuses on initial core markets including: France, Netherlands, the Nordic countries, North America and the United Kingdom.

In a more social, mobile and connected world, companies increasingly face pressure from customers, employees and competitors to integrate and leverage the power of the social Web. The cloud has set new benchmarks for how quick, flexible, cost-effective and scalable solutions should be available to organisations. Through the agreement, Capgemini and salesforce.com aim to work together to help organisations unlock the benefits of cloud and strategically transform into social enterprises, using an integrated step-by-step approach that helps organisations re-envision customer experience, operational processes and business models.

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Capgemini will ramp up its global capability and invest in Salesforce training and certifications to build on its current CRM, enterprise architecture and cloud practices, and expand the number of dedicated salesforce.com Centers of Excellence. It will also develop sector-specific solutions for segments including telecommunications and financial services around customer engagement, service and retention as well as extend its traditional systems integration capabilities to cloud services integration. Capgemini is already working with salesforce.com and a number of global clients including Swiss company Touring Club Schweiz (Touring Club of Schweiz), the largest mobility association of Switzerland, to transform its business into a social enterprise.