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Microsoft to replace Surface Pro 4 units with flickering screens after complaints starts piling up

The faulty Surface Pro 4 units qualified for replacement should be up to three years from the time of original purchase, Microsoft Support said.

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Indo Asian News Service|May 12, 2018, 14:40:24 IST
After receiving complaints regarding a screen flicker defect in some Surface Pro 4 devices, Microsoft has offered to replace the eligible devices free of charge.[caption id="attachment_4466797" align="alignleft" width="380"]Microsoft Surface Pro 4. Image: Microsoft

Microsoft Surface Pro 4. Image: Microsoft[/caption]The faulty devices qualified for replacement should be up to three years from the time of original purchase, Microsoft Support said in a blog post late Friday."We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us," the post added.Users that have already paid for a screen-replacement will get a refund.In February, Microsoft had said that it was monitoring the situation.The tech giant has clarified that the replaced devices will be refurbished.

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First Published:May 12, 2018, 14:40:24 IST
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