iYogi partners with Spectranet to provide 24x7 customer support

IT services firm iYogi today said it has entered into a strategic partnership with Spectranet to deliver solution for customer network management and technical support for Spectranet's home and business customers in India.

Spectranet provides high speed broadband services to individuals as well as enterprises.

With Spectranet Tech Assist, managed by iYogi, the firm's broadband home customers will get instant 24x7 support for all connected devices including computers, peripherals, smartphones and other digital devices through unified platform and customer contact center, iYpgi said in a release.

Tech Assist is a technical support service for Spectranet's Broadband customers powered by FOX (Fiber Optic Xperience), the firm added.

It is based on iYogi's SaaS platform - Digital Service Cloud which supports over 500 technology products. Tech Assist will be bundled with Spectranet Broadband powered by FOX products for existing and new customers at no additional cost, iYogi said.

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The service will improve customer satisfaction and create new revenue opportunities by providing trouble-shooting support for such calls.

Spectranet estimates that the partnership will drive 12 per cent increase in revenue and 15 per cent reduction in support costs in next 12 to 24 months, iYogi said.

PTI