An Interview with Atindriya Bose

Last week we let you – the community - interview the head honcho of PlayStation India, Atindriya Bose. We received a ton of questions, all of which sadly couldn’t be answered by him (can’t expect him to answer 100+ questions). We did however send him a list of some of the more interesting questions and here’s what he had to say.

I purchased a 60GB PS3 from the US at launch date and was shocked to hear of Sony India's stand on PS3 repairs - We don’t repair PS3's . So what of the 2 controllers, 1 BD remote and the 7 Games?

Why not offer a 3-year warranty ? A price cut is one thing, by do you expect people to shell out 18K every year to buy a new unit when it fails?

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This is very disappointing for the early adopters of technology. I have a PSP, PS One as well, and both are still working. It’s the PS3 that needs the warranty! – Tarun

Hello Tarun,

While we have a specific service policy for all consoles bought in India or belonging to formats usable in India, it is not possible to maintain a service facility for consoles with different zone codings. This is clearly stated in the service policies which we expect all buyers to be aware of.

In terms of local service support, we use the wide service network of Sony India Pvt Ltd across the countries. They extend the within warranty/out of warranty service supports to all the consoles that are under the purview of the local service policy.

We have a specific One Year Warranty for all consoles sold officially in India and all other PAL territory consoles that have been imported are covered under ‘Out of Warranty ‘ service policy. In such cases, the console is replaced with a current model at a specific percentage of the market price.

3 Year warranty policy has financial consequences and needs to be evaluated before any consideration towards this idea can be made.__STARTQUOTE__We have little choice but to hold back the PS Stores (which is a part of the services on PSN ) for the Indian market, given the state of broadband infrastructure in the market.__ENDQUOTE__Main question I'd like to ask is about their stance on PSN India. Why haven't they released it yet, what are they waiting for? They showed a set of games to journalists more than a year ago! Everyone is forced to go online and buy PSN cards from the US just to get the full "Playstation Experience". Do they not wish their customers to have the "Total Playstation Experience"? Also Related to it, is the question of PSPGo, it can be released, only if there is a proper PSN store. - Y.V.Reetesh

Hi Reetesh,

With the PS3 as well as the PSP sales being impressive for the Indian market, the PSN is being used by more and more Indians and the registrations from the consoles keep increasing. We have little choice but to hold back the PS Stores (which is a part of the services on PSN ) for the Indian market, given the state of broadband infrastructure in the market. The broadband quality of India dissuades easy downloads or streaming that allow an enhanced Playstation experience.