Suresh Prabhu launches upgraded version of AirSewa digital platform for air passengers

The AirSewa portal and mobile app were launched in November 2016. Since the launch, AirSewa 1.0 has helped resolve a significant number of air passenger concerns, as per the ministry

|Nov 19, 2018, 13:58:01 IST

New Delhi: Chatbots will now help air travellers in addressing their grievances, as the government on Monday launched an upgraded version of AirSewa digital platform. Besides, passengers can have access to real-time flight status and schedule for both domestic and international flights, according to the Civil Aviation Ministry. AirSewa 2.0, the upgraded version of the web portal and mobile app, provides chatbot support for the faster resolution and personalised traveller experience. Also, passengers can sign up using their Facebook and Google accounts. [caption id="attachment_5445831" align="alignleft" width="380"]

File image of union minister Suresh Prabhu. AFP[/caption]Generally, chatbots are computer programmes that interact with people through audio or text messages. The AirSewa portal and mobile app were launched in November 2016. Since the launch, AirSewa 1.0 has helped resolve a significant number of air passenger concerns, as per the ministry. Civil Aviation Minister Suresh Prabhu formally launched the upgraded version of AirSewa here. Around 12,000 complaints have been dealt with through AirSewa, Minister of State for Civil Aviation Jayant Sinha said. "It is very very scalable and artificial intelligence (AI)-driven," he noted. India is one of the fastest-growing aviation markets in the world. The ministry also said that AirSewa would help the government capture air travellers' feedback for policy interventions.

Brent crude flirts with $100, reigniting inflation and forex concerns for India

Experts say a prolonged rally above $100 per barrel is unlikely, but sustained high oil prices could push up inflation, widen the current account deficit and pressure the rupee.

2 min read

Can a record May offset a shrunk international schedule and help IndiGo turn a profit?

Record domestic market share boosts operating performance, but forex losses, rising oil prices and geopolitical disruptions could weigh on IndiGo's bottom line.

3 min read

China has dominated Myanmar’s rare earth mines — now India eyes deal to harness country’s critical minerals

India is deepening rare earth cooperation with Myanmar as New Delhi seeks alternative sources of critical minerals dominated by China, including dysprosium and terbium used in EVs, defence systems and clean energy technologies

6 min read

JPMorgan to hire 1,000 technology professionals for India GCCs amid AI-led transformation

Wall Street banking giant to expand hiring across cloud, cybersecurity and AI data pipeline roles as it strengthens its India Global Capability Centres despite AI-driven workforce optimisation.

1 min read

BOJ seen raising interest rates by December as weak yen fuels inflation risks

Majority of economists expect Japan's central bank to deliver a 25-basis-point rate hike by year-end, with further policy tightening likely through 2027.