Symphony Services Launches Application Managed Services

Symphony Services has announced the launch of its Application Managed Services (AMS), an integrated solution spanning the entire software application ecosystem. By reducing the cost and complexity of maintaining enterprise applications and improving margins through a global delivery model, Symphony Services' AMS solution will enable clients to recapture control of end-customer relationships.

The new solution offers an integrated model that comprises specialised engineering teams and multiple channel touch points, and capitalises on the dual benefits of application-centric knowledge and consistent managed services knowledge.

"With increasing demand to outsource application managed services to experts, who specialise in economically managing complex application environments, clients today seek domain expertise, a deep understanding of the entire application ecosystem, and an alignment with business goals," said Dr Jerry Smith, CTO at Symphony Services.

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Built on the company’s Engineering Outcome Certainty model, Symphony Services' AMS solution supports companies’ increasing need for choice, value and outcome predictability. With AMS, clients can achieve optimal performance across application and infrastructure stacks, often achieving a reduction in total cost of ownership by over 40 percent, decrease in incident count by 20 percent, improvement of application performance by 25 percent, and measurably better utilisation of application features as per company claims.

Symphony Services’ AMS solution supports the entire application ecosystem, including System Management and Support, Infrastructure Management, Application Maintenance and User and Production Support.