Ozonetel, Gharpay Introduce Offline Payments Through IVR

Ozonetel Systems, the ‘cloud telephony’ technology provider, has entered into a strategic partnership with Gharpay, a fast growing player in the doorstep cash payment network to offer offline payments through Interactive Voice Response (IVR). As per the tie-up Ozonetel Systems, hosted cloud telephony platform “KooKoo” will provide the telephony interface, while Gharpay will take care of the logistics for collecting payments. The companies will be able to offer a ‘pay cash after/before delivery’ payment option to customers who do not want to use their credit or debit cards over the phone.

“Partnering with Gharpay gives Ozonetel the ability to provide customers from e-commerce /e-tailing verticals and service verticals, the most efficient offline payments through Interactive Voice Response. The combination of ground breaking innovation in cloud telephony from Ozonetel and Gharpay’s cutting edge technology in cash payment network for e-commerce/e-tailing industry is a potent combination. In India over 95% of retail transactions still carried out through cash,” said CSN Murthy Founder & CEO, Ozonetel Systems.

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According to market estimates e- commerce players are reporting between 40-60% of their overall transactions through COD(cash after/before delivery payment option).