Oracle Announces Contact Centre Anywhere 8.1.1

New features include enhanced platform management, architectural and VoIP improvements, new system level reporting and enhancements to the client interface.

FP Archives|Jan 31, 2017, 01:21:59 IST

Oracle has announced the latest release of Oracle Contact Centre Anywhere, Oracle's all-in-one multichannel IP contact centre solution.

According to Oracle, new features in Oracle Contact Centre Anywhere 8.1.1 include enhanced administration and platform management, architectural and Voice over Internet Protocol (VoIP) improvements, new system level reporting and enhancements to the client interface.

Oracle Contact Centre Anywhere 8.1.1 is built to run on Oracle infrastructure software including Oracle Database 10g and Oracle Fusion Middleware. Oracle Contact Centre Anywhere 8.1.1 was also built to support upcoming extended media and channel integration with Oracle's Siebel CRM.

Future Group - Reliance Retail Deal approved by CCI

RBI ban on cryptocurrencies takes effect; prohibition could force investors to tap the black market

Investors playing in virtual currencies (VCs) might take to a barter or tap the black market to continue trading in cryptocurrencies.

Petrol, diesel rates: Fuel prices reduced for sixth day in a row amid lower Brent futures

Indian Oil Corporation has cut down fuel prices for the sixth consecutive day today (6 June, 2018)

IT firms will have to re-skill two million employees ahead of a full-blooded digital push; are they prepared?

Two million existing IT employees need to be re-skilled on digital technology, and 1.5 million new IT employees need to be skilled by 2025.

Flipkart shareholders barring SoftBank Group agree to sell stake to US retail giant Walmart

Key shareholders of Indian e-commerce player Flipkart have reportedly agreed to sell their stake to US retail giant Walmart.

Up Next