DTDC Implements Newgen's Document Management System

Newgen Software Technologies Limited has announced the successful implementation of its Document Management System (DMS) solution at DTDC.

DTDC has deployed Newgen’s solution to provide online Proof of Delivery (PoD) receipts and status of couriered items to its customers. Using the solution, the company is able to track the shipment status and obtain detailed information.

Speaking of Newgen’s solution, Mrinal Chakraborty, GM-IT and Operational Processes, DTDC Courier and Cargo, said, "With this implementation, we are the first courier organisation in India to provide online PoD receipts for our customers and to enable them to track their consignments online too. We have noticed immense enhancement in customer satisfaction levels post this deployment. It is now possible for us to keep track of the information related to our franchisees too. We have managed to digitise the archiving process. Overall, the whole process of tracking consignments and maintaining records is now automated and smooth."

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Speaking of the successful implementation at DTDC, Diwakar Nigam, Managing Director, Newgen Software Technologies, said, "We are delighted that DTDC has chosen Newgen. This is a great example of how Newgen’s customised offering of products and services meet the stringent requirements of growing organisations operating in fiercely competitive services industry."