Compass BPO Adopts Newgen's DMS Soln For Efficiency

Newgen Software Technologies, a player in the field of Business Process Management (BPM) and Document Management System (DMS), has successfully implemented its DMS solution (based on Newgen OmniDocs) at Compass BPO, a third-party finance and accounting outsourcing firm.

Compass BPO needed to automate the manual exchange of information between its various departments. They needed to centrally store and manage the entire information, and provide easy, rights-based access to information to all the offices of their customers across Europe. Compass BPO chose Newgen’s OmniDocs solution for Accounts Payable and Invoice Processing.

Jayashree Nimkar, manager (Marketing), Compass BPO, said, "The solution brought down the efforts and time spent in searching for the information. By offering a Web-based document management solution, we ensure our clients have complete visibility to the process, irrespective of their location. With this solution, our customers have achieved a reduction in turnaround times for processing their invoices."

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The Newgen implementation at Compass BPO supports the gamut of processes including collaboration across the enterprise and processing paper-based documents, such as bank statements. With the implementation, sending electronic invoices to different offices became faster and a well-coordinated activity, resulting in easy tracking of the invoices.

Diwakar Nigam, managing director, Newgen Software Technologies, said, "This solution will enable Compass BPO to streamline its processes to sustain information integrity and availability, thereby leading to better productivity and faster decision making."

With the Newgen solution, which supports more than 60 concurrent users, Compass BPO has obtained comprehensive benefits, which include improved process efficiency, lesser data-entry errors and cost benefits.