CallCopy Suite Added To Cincom Synchrony

Cincom Systems has signed a partnership agreement that enables integration between Cincom's Synchrony contact centre solution and CallCopy's cc: Discover call recording and quality management suite.

Under the agreement, Cincom will resell CallCopy's recording and quality monitoring technology under the Cincom brand.

"The trend toward hosted applications is growing, and Synchrony offers an impressive solution for advanced contact centres," said Ray Bohac, president and CEO, CallCopy. "Our combined offering will enable Synchrony users to meet call recording industry requirements, government regulations and customers' individual preferences. The cc: Discover suite adds more than just call recording to the Synchrony platform; it includes a full quality management suite. Other features, such as speech analytics and surveys, will soon follow."

CallCopy unifies the interaction data that comes from many sources - agents, customers, and voice and data networks. By combining call recording technology with quality management tools, speech analytics, surveys, and other useful applications, CallCopy helps contact centres determine the issues that drive customers to contact them, and enables them to learn from those contacts.

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