Rail Budget 2015: 24x7 helpline number for passengers to complain on real-time basis

While introducing the Railway Budget in Lok Sabha, Railway Minister stressed that safety, passenger satisfaction and better amenities will be a priority for the government.

FP Staff|Feb 26, 2015, 14:20:50 IST

While introducing the Railway Budget in Lok Sabha, Railway Minister stressed that safety, passenger satisfaction and better amenities will be a priority for the government.Suresh Prabhakar Prabhu has said that an all - India helpline number, 138, will become functional to attend to the problems of passengers on a real time basis. This means that passengers will be able to call up for complaints while on trains.[caption id="attachment_2027029" align="alignleft" width="380"] Reuters[/caption]A mobile application to redress Railway-related complaints is also being developed.Railways intends to start this facility on a pilot project basis on Northern Railway from 1 March 2015.Based on the experienced gained and the feedback received from passengers, this will be extended to all Railways soon thereafter.Railways has dedicated a toll-free number 182 for receiving security related complaints.

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